YuChi Chiueh

Are you on the same page?

 

People always check constantly if everyone is on the same page while having a conversation. However, email miscommunication is a problem for both the writer and the viewer. Emails have been the main business tool in the industry for quite some time. A survey from Sendmail in 2013 found that it has caused tension, confusion, or other negative consequences for 64 percent of the working professionals who participated. Based on the data from Sendmail, people spent a lot of time sending emails back and forth every day but could not communicate what they meant, causing more stress to their life. Therefore, the quality of the email content is very important. The research purpose is to improve communication over the email system by building an email content developer helper, in order to have effective email communication.

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